Privacy Policy for 9ygame – Your Data Protected

9ygame is an online entertainment platform focused on the Brazilian market, offering Sports Betting on football — including Brasileirão Série A, Copa do Brasil, and Libertadores — as well as Live Casino with roulette, poker, Crash Games, and slots. To operate these services safely and within the law, 9ygame needs to collect and process some personal data from its users.

This policy explains exactly what data is collected, why it's collected, and how it's used. The goal is to be straightforward — no confusing language, no fine print — so you always know what's happening with your information on the platform.

9ygame collects data at different points during your interaction with the platform. See below what is collected and under what circumstances:

9ygame collects only the data strictly necessary to operate its services, verify identities, and meet legal obligations. No sensitive data — such as health information, sexual orientation, religious beliefs, or political affiliation — is collected or processed by the platform.

9ygame uses the data it collects exclusively for the following purposes:

• Account creation and management: Registration data is used to create your account, authenticate your access, and maintain the integrity of your relationship with the platform.
• Processing deposits and withdrawals: Banking and Pix details are used solely to process the specific financial transaction you requested — Pix deposit, bank slip, credit or debit card, Mercado Pago, PicPay, or TED. After processing, this data is not retained for commercial purposes.
• Identity verification (KYC): Identity document and proof of address are used to confirm that the account belongs to an adult residing in Brazil, in compliance with regulatory requirements.
• Fraud and money laundering prevention: Transaction history and access data are monitored to identify suspicious patterns and protect the financial integrity of the platform and its users.
• Account-related communications: Your email and phone number are used for deposit and withdrawal notifications, security alerts, and important platform update communications.
• Compliance with legal obligations: Some information may be retained to comply with regulatory and tax authority requirements under Brazilian law.
• Experience improvement: Anonymous and aggregated browsing data is used to improve platform usability, without identifying any individual user.

The General Data Protection Law (LGPD) requires that all personal data processing have a legal basis. 9ygame grounds the processing of your data on the following legal bases provided under the LGPD:

• Contract performance (art. 7, V): This processing is necessary for 9ygame to deliver the services you signed up for when creating your account — including bet processing, deposits, and withdrawals.
• Compliance with a legal obligation (Art. 7, II): Some information must be collected and retained to comply with regulatory obligations imposed by Brazilian law applicable to betting platforms and financial services.
• Legitimate interest (Art. 7, IX): Access and behavioral data on the platform is processed to prevent fraud and protect the operational security of 9ygame and its users, provided that this interest does not override the rights of data subjects.
• Consent (Art. 7, I): For optional marketing communications — such as platform updates and promotions — 9ygame requests your explicit consent, which can be withdrawn at any time in your account settings.

9ygame does not sell or transfer your personal data to third parties for commercial purposes. Sharing only occurs in the situations below, always with appropriate safeguards:

• Payment processors: To process deposits via Pix, boleto bancário, credit and debit cards, Mercado Pago, PicPay, or TED, the data required for each specific transaction is shared with the respective certified payment service providers. These providers operate under confidentiality agreements and are subject to their own privacy policies and security standards.
• Identity verification: Documents submitted for KYC may be processed by specialized identity verification providers, always under confidentiality agreements and with data access limited strictly to that purpose.
• Competent authorities: 9ygame may share data with government, judicial, or regulatory authorities when required by law, court order, or applicable regulations in Brazil.
• Fraud prevention: In cases involving fraud or money laundering investigations, information may be shared with financial oversight authorities as required by law.

9ygame takes financial data security seriously. Here's how each payment method is handled:

• Pix: The Pix key provided for a withdrawal is used solely to process that specific transfer. 9ygame retains the transaction record for account history purposes, but does not store the Pix key for automatic use in future withdrawals without a new confirmation.
• Credit and debit card: 9ygame does not store full card numbers. Payment processing is handled by PCI-DSS certified gateways (Payment Card Industry Data Security Standard), which protect data to the highest security standards in the financial industry. 9ygame receives only the approval or decline confirmation for each transaction.
• Bank slip (boleto): The data used to generate a boleto is transmitted to the issuing bank and retained only for as long as needed to process and confirm the transaction.
• Mercado Pago and PicPay: Integration with these digital wallets is done via secure APIs. 9ygame does not have access to your credentials on those platforms — the payment confirmation process takes place entirely within the Mercado Pago or PicPay app itself.
• Bank TED transfer: Current account data provided for bank transfers is used solely to identify the deposit received and credit the correct amount to your 9ygame account.

All financial data is handled with the same rigor applied by banking institutions — encrypted both in transit and at rest, with access restricted to authorized teams who need it solely to process your transaction.

9ygame retains your personal data for as long as necessary to fulfill the purposes described in this policy. The general timeframes are:

• Active account data: for as long as the account remains active on the platform.
• Transaction history: minimum of 5 years after the transaction, in accordance with financial and tax compliance requirements under Brazilian law.
• Identity verification data (KYC): for as long as the account remains active and for up to 5 years after closure, for audit and regulatory compliance purposes.
• Access data and security logs: up to 12 months, unless required for an ongoing investigation.
• Account closed at the user's request: data is deleted or anonymized within 90 days of account closure, except where retention is required by law.

When data is no longer needed and there is no legal obligation to retain it, 9ygame deletes it securely and permanently, with no possibility of recovery.

9ygame implements technical and organizational measures to protect your data against unauthorized access, loss, destruction, or improper disclosure:

• 256-bit SSL/TLS encryption across all communications between your device and 9ygame's servers;
• Data encryption at rest for information stored on servers, including identity documents and banking data;
• Role-based access control (RBAC) — only staff with a direct operational need are granted access to users' personal data;
• Two-factor authentication (2FA) available to users and required for internal access to sensitive systems;
• Continuous monitoring of system access and activity logs for detecting anomalous behavior;
• Periodic audits security audits carried out by specialized teams.

9ygame uses cookies and similar technologies to improve your experience on the platform. See the types used below:

• Essential cookies: Required for the platform to function correctly. These include the authenticated session cookie — without it, you would need to log in with every click. Essential cookies cannot be disabled without compromising platform functionality.
• Performance cookies: They collect anonymous, aggregated data about how users navigate the platform — which pages are visited most, where errors occur. This information is used to improve usability and fix technical issues. Individual users are never identified.
• Preference cookies: They remember settings you've configured — such as language, preferred payment method, or display layout — so you don't have to reconfigure everything on every visit.

9ygame does not use third-party advertising tracking cookies. No cookies are shared with ad networks or social media platforms for advertising profiling purposes.

You can manage cookies in your browser settings. Disabling essential cookies may prevent the platform from functioning properly, especially features that require authentication such as betting, deposits, and withdrawals.

The LGPD grants you, as the data subject, a set of rights that 9ygame is committed to respecting and making easy to exercise. You may exercise any of these rights at any time by sending a request to contato@9ygame.best:

The response time for rights requests is up to 15 business days from the date the request is received. In complex cases, this deadline may be extended by an additional 15 days, with a justified notice to the requester.

9ygame is a platform exclusively for users aged 18 and over. The platform does not intentionally collect personal data from anyone under 18.

The identity verification process (KYC) is carried out before the first withdrawal specifically to confirm that the account holder is an adult. If 9ygame identifies, by any means, that an account was created by a minor, the account will be immediately blocked, the balance related to bets will be reviewed in accordance with the Terms and Conditions, and the data will be deleted in line with applicable legal procedures.

If you are a parent or guardian of a minor and believe they have created an account on 9ygame, please contact contato@9ygame.best immediately so the matter can be handled as a priority.

9ygame may update this Privacy Policy to reflect changes in data processing practices, applicable legislation, or the services offered. When significant changes are made, you will be notified by email at least 7 days in advance.

The version currently in effect is always the one published on this page, with the last updated date shown at the top. Continued use of the platform after a new version takes effect constitutes acceptance of the changes.

For changes involving new uses of your personal data that require your consent, 9ygame will request that consent expressly before beginning any new processing.

To exercise your rights as a data subject, ask questions about this policy, or file a complaint regarding the processing of your personal data, please contact 9ygame:

• Email: contato@9ygame.best
• Subject: include "Data Privacy" or "LGPD" in the email subject line for priority routing;
• Response time: up to 5 business days for confirmation of receipt; up to 15 business days for a full response;
• Language: support available exclusively in Brazilian Portuguese.

If you are not satisfied with 9ygame's response, you have the right to file a complaint directly with the National Data Protection Authority (ANPD), the Brazilian government body responsible for enforcing the LGPD.